Application Administrator CBS
NMB Bank Plc January, 2023
Dar es Salaam
Job Location :Head Office, Hq
Support Core Banking Systems and be responsible for maintenance of Level 2 support of back-end Core Banking Application systems.
Support End Of day (EOD) operators and coordinating Level 3 support issues of all back-end Core Banking Application systems with offshore support teams for proactive and active support.
Support Core banking applications and work at application layer. These systems include Flexcube, cheque clearing, SWIFT, TISS, Opics, etc.
Responsible for Level 2 issues related to all core applications except the in-house developed applications which will be supported by the developers reporting under Solutions/Products Design & Architect department.
Responsible for support of EOD/EOM batches.
Responsible for UAT on testing of Applications changes.
Support of day-by-day operations & performance of Core Banking System (CBS)
Manage efficient & effective running of End of Cycle (EOC) operations (EOD, EOM, EOY) to ensure CBS is available to users well on time.
Service Desk’s 2nd level technical support for CBS queries & incidents (Live, Data ware Housing, UAT, Report)
Escalation to 3rd level support (OFSS – Onsite & i-Support)
Follow-up and feedback on incidents escalated to OFSS.
Participate in weekly (Friday) tele-conference meetings with OFSS i-Support for status update.
Customer Call Centre’s 2nd level customer support for Core Banking system related queries & incidents
Log to the Service Desk all CBS and EOC incidents encountered in the section
Provide updates to the Senior Manager.
Submit monthly report to the Senior Manager.
Attend weekly meetings with section staff to resolve issue and implement continual improvement actions
Working closely with vendor’s Level 3 support team for all back-end Core Banking Application systems (e.g. OFSS resources and internal Consultants if any).
Resolve Incidents in Service Manager escalated from Level 1-Service Desk.
Analyse escalated incidents from level 1 before escalating the same to higher levels (OFSS and internal Consultants).
Participates in testing of all patches/Incidents fixes provided by System Vendor.
Perform the MOCK Run for End of months and end of year Simulation and provide reports.
Support project of Core Banking Upgrade/Replacement.
Knowledge and Skills:
Detailed understanding of the core application products setup
ICT systems support knowledge and experience.
Multi skilled in all areas of Technology Flexcube, SWIFT, TACH, Opics, network, desktop supports, etc.
Be a team player that motivates and educates other team members.
ICT Service Management skills
Excellent communication skills with internal customers as well as with higher level support teams
Qualifications and Experience:
Bachelor’s degree or its equivalent in Computer Science or related disciplines from a recognized institution.
A minimum of 2 years’ experience in ICT service
ICT Service Management ITILv3 certification is an added advantage.
NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer
Job closing date : 07-Feb-2023