Job Overview
Customer Service Officer
VisionFund
Arusha
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Job Description
VISIONFUND TANZANIA MICROFINANCE BANK LTD
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VACANCIES
VisionFund Tanzania Microfinance Bank Ltd (VFT MFB) formerly known as SEDA is a fast growing and reputable Micro Finance Bank (MFB), has a loan book of TZs. 17 billion and 30,000 customer base, more that 5,000 of them being small holder farmers. VFT-MFB is seeking to employ a dynamic and committed Tanzanian young men & women who have passion for people’s economic development to fill in the vacant positions detailed here below;
Work reference no. 028/22
Position: Customer Service Officer
Reporting to: Regional Operations Officer and Administratively reporting to Business Centre Manager
Responsibility:
Provides support to Business Centre(Branch) in day to day activities related to data entry in VFT MFB system,
Provide satisfactory customer service.
Main tasks
Ensure approval documents are in place for manual data entry,
Supervise, Effects & Confirm Mobile change & ATM requests and registration at the Business Center
Register the bank pay in slips and issue receipts to the respective clients
Initiate payments, and submit to Finance
Prepares all journals
Acts as a member of the branch credit committee and branch delinquency committee.
Searches customers in Credit info to confirm if they are eligible to take loan.
Sends disbursement documents to Regional Operations Officer,
Leads the disbursement process, physically confirms clients during disbursement and reports any missing or problematic clients to central processing personnel
Payments and Petty cash management
Customer Service/Directs customers to respective officer or right channel
Savings Mobilizations/Ensure KYC of saving accounts are approved by BCM
Education/Experience
Degree Holder in Accounting/ Business Administration for CSO-I
Diploma/certificate holder for CSO-II
Must have a clear understanding of data entry and technology
Very good knowledge and comfort dealing with financial information
Very good analytical & reporting skills
Proficient in Microsoft office application
Be a good leader
Very good communication and marketing skills (both written and verbal)
Model and demonstrate effective Christian leadership and able to lead daily devotions.
Special / Personal Abilities
Achieving Capabilities:
Achieving quality results & service. Practicing accountability & integrity. Communicating information effectively.
Thinking Capabilities:
Thinking clearly, deeply and broadly. Understanding the Microfinance Industry. Understanding Vision Fund mission and operations.
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Self-Managing Capabilities:
Demonstrating Christian values in life and work. Learning for growth and development. Maintaining work/life balance and effectiveness.
Relational Capabilities:
Building collaborative relationships. Practicing gender and cultural diversity. Influencing individuals and groups.
About our working environment & remuneration.
VisionFund Tanzania Microfinance Bank has a calm and harmonious working environment where staffs are highly valued. Good work is recognized and rewarded accordingly and there is an opportunity to grow professionally and spiritually.
Mode of Application:
Interested and suitably qualified individuals should forward their application letter, attaching copies of their academic and professional certificates; detailed CV’s with three referees to vftHRstaff@vftz.co.tz
The position should be the subject of the email application. OR through the postal address below.
The Chief Executive Officer, VisionFund Tanzania Microfinance Bank Limited
P.O. Box 1546, Arusha TANZANIA.
The application should reach the undersigned not later than 06th January 2023.
N.B. Only short-listed candidates will be contacted
Disclaimer
VisionFund Tanzania Microfinance Bank would like to inform the general public that it has not engaged any consultant/agent to conduct recruitment on its behalf