Job Overview
Housekeeping Manager
Park Hyatt Zanzibar
Summary
Come and join us in our journey as we care for people so they can be their best! We believe that being your best is about being your true self – engaged, fulfilled and ready to take on the world.
Sitting majestically on the beachfront in the heart of Stone Town, a designated UNESCO heritage site, Park Hyatt Zanzibar is the quintessential destination from which to experience the idyllic East African island of Zanzibar and embrace the rich culture, heritage, and historical significance of the hotel’s location
The Housekeeping Manager responsibilities:
Supports and manages the Operations departments while working closely with department managers and directors and other hotel divisions
Supervise, Empower, Lead, Coach and Motivate the Operations teams including hourly colleagues, and supervisors, towards achieving exceptional guest service results and complete colleague engagement
Ability to assist the hotel in reaching service scores on our guest surveys
Ensure thorough communication and understanding with guests and other departments by reviewing hotel events and activities
Support Operations leaders in proactively reviewing staffing and equipment needs
Responsible for maintaining a high energy, positive, professional appearance
Facilitates an environment establishing highest standards of quality service and ensures implementation through effective hiring, training development, promotion and continuous reinforcement
Administrative tasks may include the facilitation of payroll, reports, forecasts, point of sale procedures, inventory and budget
Performing daily walk-throughs in Operations departments to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
The Housekeeping Manager is an integral part of the hotel’s overall Operations teams. Experience in this dynamic role will guide you to the next step in your career path
Qualifications
Full Time Management Position that requires full flexibility, including the ability to work weekends, evenings, and holidays and a varied schedule
A true desire to understand and anticipate the needs of others in a fast paced environment
Refined verbal and written communication skills
Must be proficient in general computer knowledge
Candidates should be extremely creative, innovative, detail oriented and organized
Strong hotel operations experience and at least two years in a Housekeeping management or leadership type role
Previous experience in Hotel Operations preferred
Must possess the following strengths: high energy, positive attitude, entrepreneurial spirit, motivational leader, effective communicator, strong developer and trainer and effective in providing exceptional customer service
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