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Relationship Manager; Consumer Liabilities at NMB Bank

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Job Location :
Head Office, Hq

Job Purpose:

To manage the end-to-end Relationship of key stakeholders in the liability segment for the purpose of onboarding more customers and retain the existing portfolio.

To ensure the segment provides tailor-made solutions which caters for the needs of the segment.

Responsible for designing sales strategies and ensure smooth execution for the growth of the liability portfolio across the network.

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Main Responsibilities:

  • Actively engage and coordinate the branch network to execute strategies for driving loyalty and penetration to the mass segments (youth, groups, employees & pensioners)
  • Driving growth of mass deposits through generating of sales strategies and embed sales culture of liability products across the network.
  • Ensure continuous product improvement and digitization of processes.
  • Proactively review with clients to increase wallet share by providing customized cash management solutions on collection, payment, payroll, internet banking, etc. to meet and exceed their business and operational requirements.
  • Ensure high level of integrity through compliance, understanding of the liability portfolio, statutory and regulatory requirements as well as the Bank’s internal policy, procedure and manuals.
  • Work closely with internal stakeholders including Branch Network Sales, Transaction Banking, Treasury,
  • Products and Channels, Business Banking, Card Business, Digital Sales, Marketing, Bancassurance and
  • Operations Teams to ensure the portfolio meets planned revenue and volume projections.
  • Monitor and review deposits performance to ensure branch targets are met.
  • Support Relationship Officers and branch sales team through coaching and coordination and participate in training of Relationship Officers
  • Proactively nurture and leverage sustainable, robust stake holder relationship, coalitions and network internally and externally (Committees, Government Bodies/Officials, regulators, Banks, Community and Private entities)
  • Manage customer expectations through effective queries, complaints and correspondences handling in a timely manner as per service operating standards
  • Prepare budget and projections for the products, including existing as well as prospective and potential clients.
  • Co-ordinate budget objectives to respective areas of responsibilities and ensure targets are achieved as per the approved budget
  • Ensure leads generation directly or through branches for all the Personal Banking products.

Knowledge and Skills:

  • Advanced excel analytics knowledge of reporting.
  • Knowledge of working with business intelligent objects preferably SAP ® Business Intelligence objects such as BI Web intelligence & Crystal reports
  • Good customer relationship and sound understanding of bank’s liabilities products, policies, and procedures.
  • Sound knowledge of Retail Banking products and services
  • Excellent knowledge of mass market sector dynamics and related laws.
  • Sound understanding of other bank’s products, policies, and procedures for cross selling purposes.
  • Excellent knowledge of banking operations and financial markets in Tanzania.
  • Understanding and interest in financial/banking products and markets.
  • Working across all levels of the organization to understand cross-functional linkages and interdependencies, as well as the implications of risk and regulations at both a strategic level and at the business unit level
  • Demonstrated ability to assess financial trends and react to them to expand and manage portfolio
  • Ability to drive change in a new environment
  • Strong presentation and communication skills, influencing and problem-solving skills
  • Good sales and negotiation skills.

Qualifications and Experience:

  • Advanced diploma/Degree in business related studies
  • 5 years’ experience in banking operations, out of which 3 should be in relationship management and or sales role
  • Candidates with strong acquisition or good networking background are preferred
  • Experience of working with NGOs or financial inclusion projects or business development fields

NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.

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NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

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Only shortlisted candidates will be contacted.
Job closing date : 10-Aug-2023

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