Job Overview
Reservationist at Expert Job Opportunity at Consultancy Ltd
RESERVATIONIST JOB VACANCY IN ARUSHA (1 POSITION)
Our client is registered Tanzanian Company under Companies Ordinance (Cap. 212) and a leading Hospitality company with its Operations in Arusha, Meatu-Simiyu and Mara Regions. We are currently looking for Reservationist to be part of our Team
Role’s Summary:
The Reservationist will be responsible for handling reservations from enquiry to completion, including all administrative and systems tasks throughout the process, and to the highest quality and professionalism.
KEY RESULT AREAS/ESSENTIAL FUNCTIONS Administration
Ensure all incoming email, reservations messages are dealt with promptly and accurately, and within a 2 hour response time
Answer all incoming emails on the same day of business
Answer phones as promptly as possible in a courteous professional manner
Input all reservations accurately into the required PMS system
To be fully conversant with all property rates, including contracted, group and recommended selling
Endeavour to up-sell rooms whenever possible
To be responsible for the timely upkeep of the archives
Ensure that all reservations are handled efficiently through effective office operating system
Ensure that all reservations records are filed accurately and can be retrieved promptly
To have knowledge of all property internal and external reservation systems eg. Online booking channels
Ensure that all bookings for each day are checked prior to arrival for accuracy and confirmations.
Ensure all reservations are tracked correctly for statistical purposes (codes)
Ensure guest history files are used and utilized correctly
Ensure all Special Attention Guests (SAG) requests are dealt with accurately, and that every effort is taken to ensure they receive the appropriate service
To have complete knowledge of all tents/rooms, suites and property facilities, as well as local area
Ensure all Special Attention Guests (SAG) requests are dealt with accurately, and that every effort is taken to ensure they receive the appropriate service
To have complete knowledge of all tents/rooms, suites and property facilities, as well as local area competitors
Financial Aspects
During periods of high occupancy, to ensure that all reservations have the correct confirmations
To follow up cancellation/non arrival policy in order to gain additional revenue.
Liaise with the accounts department regarding credit issues and control of poor accounts, and or account problems
Encourage up-selling in order to maximize rates
Ensure all bookings have deposits on, as per appropriate T&C’s, after making their reservation. Excluding credit
Facility reservations
Miscellaneous
Maintain a professional and positive attitude in all dealings with clients either on the phone, electronically, or in person
Liaise with the operations team regarding any on-going client requirements.
Pass onto the sales department any possible leads which could develop into future business
Identify and pass on to the on-property managers, any potential problems and/or special requests
Undertake and complete any special projects or related tasks as and when required by the Reservations
Manager or the Director of Sales and Marketing
Client and Public Relations
Create and maintain a personal and respectful rapport with agents, direct guests and colleagues
Health and Safety
Ensure that all potential and real hazards are reported immediately and rectified
To be fully conversant with all departmental fire, emergency procedures
Ensure that all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others
Stimulate and encourage a general awareness of health and safety in relation to all tasks and activities undertaken in the department
Ensure that the highest standards of personal hygiene and neat appearances are maintained by all members of department
General Duties
Attend any meetings or training sessions/courses as require
Assist fellow employees to perform similar or related jobs as and when necessary
Ensure guest satisfaction by performing such duties as attending to their requests and enquiries courteously and efficiently, and accepting changes or uninterrupted service to guests and patrons
Clean and maintain the work area, materials, and equivalent, to report defective materials and equipment to superior
Continuously strive to improve the knowledge of the job
Undertake any reasonable request made by a member of management
To be fully conversant with
Property facilities
Destination, competitors and attractions
Property standards of operation and department procedures
Current licensing regulations
Methods of payment accepted by the company
Short and long-term marketing promotions
All rates and promotions available
PROFESSIONAL AND INTERPERSONAL DETAILS
Education:
Diploma or Bachelor Degree in Reservations/ tourism or any related field.
Proven proficiency in computerized applications to Microsoft Office Software (Word, Excel, Outlook, and PowerPoint) and basic Google Suite.
Experience and Skills:
5+ years’ experience working in reservations
An excellent knowledge and understanding of the luxury sector and the calibre of clientele that are targeted
Have an in depth understanding of reservations
A passion for the industry, have a positive attitude and the ability to think out of the box.
Informed decision-making ability imperative
A sound ability to both strategize and implement actions is key
Ability to effectively listen, communicate and perform diplomatically with internal and external stakeholders, guests and staff in all situations
Humble, yet driven with a track record of performance
Team player who demonstrates the ability to build and develop successful team relationships, and assist where required cross departmentally to ensure the seamless operation and growth of the company
Ability to work independently as well as within a group
Have the ability to work through periods of high demand and ready to work afterhours or on weekends
Must be able to maintain physical stamina to personally lead their area of responsibility
Assertiveness, patience and good organizational skills
A meticulous degree of pride in their personal presentation
Highly motivated, self-disciplined and well organized
HOW TO APPLY:
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So if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join our client, this is just the job for you!!!
Kindly submit a written application, including all relevant information by 24th October, 2022 via e-mail to [email protected]
Please note ONLY shortlisted candidates shall be contacted and if you are not contacted by Expert Consultancy within thirty (30) days after the closing date, you should consider your application as unsuccessful.