• Login
Upgrade
Ajira mpya leo - Job Vacancy in Tanzania
ADVERTISEMENT
  • articles and tips
  • sports and entertainment
No Result
View All Result
  • articles and tips
  • sports and entertainment
No Result
View All Result
Ajira mpya leo - Job Vacancy in Tanzania
No Result
View All Result

Service Quality & Compliance Manager Job Opportunity at KCB Bank Tanzania

in Jobs
A A
0
ADVERTISEMENT

Job Overview
Service Quality & Compliance Manager

KCB Bank Tanzania

Dar es Salaam

ADVERTISEMENT

KCB Bank Tanzania Limited, also KCB Bank Tanzania, is a commercial bank in Tanzania.

posts You might also like

ASSISTANT PRINTER II at Tanzania Institute of Education (TIE) March, 2023

CURRICULUM DEVELOPER II (COMMERCE) at Tanzania Institute of Education (TIE) March, 2023

CURRICULUM DEVELOPER II (FINE ART) at Tanzania Institute of Education (TIE) March, 2023

LABORATORY TECHNICIAN II – IN CIVIL ENGINEERING(RE-ADVERTISED) at National Institute of Transport (NIT) March, 2023

Job Summary:

ADVERTISEMENT

The SQC Manager is responsible for effective and efficient management and coordination of the Bank’s Resources, Operations Processes in order to deliver excellent Customer Service while mitigating operational risks

ADVERTISEMENT

KEY RESPONSIBILITIES:

Effective and efficient management of Bank resources
Coordination of operations processes
Mitigating against operational risks

DAILY RESPONSIBILITIES:

Service Quality

To offer customer satisfaction through operational effectiveness, efficiencies and customer complaints resolution.
To ensure adequate resourcing of front office positions for cash and non cash tellers including the ATMs.
Ensure proper cash management within the branch and maintain sufficient cash reserves for daily transactions.
Proactively coordinate the education, coaching, training and support in the branch team to ensure all staff are technically developed and trained in all aspects of Branch operations, and compliance in order to deliver efficient service delivery.
Ensure Business continuity and optimal resource allocation/utilization.
Consulting within the branch to provide feedback and opinions with regard to new projects/processes/initiatives based on various requirements by specific areas.
Compliance

Coordinate and provide support to branch to ensure risks are proactively managed through the embedded process of proactively identifying, assessing, mitigating, and controlling, monitoring, measuring and reporting all events that have risk exposure potential.
Preparing reports to the chain of command and Group Risk function all risks identified to facilitate prudent risk mitigation strategies.
Ensure branch registers &KRI’s are kept up to date, and event/loss incidents are maintained
Maintain focus on ethical conduct in the branch at all times in order to safeguard and enhance the bank’s reputation for probity, transparency and accountability.
Coordinate compliance with anti-money laundering policies and procedures as guided by the Operations Manual and the AML/KYC manuals.
Together with the Retail Region Teams & Branch Management ensure effective resolution of Audit issues.
Periodically conduct self-assessment to ensure continuous adherence to policies and procedures
Ensure adherence to policies, processes, procedures as per documented operating standards (e.g. SOP’S) In order to enhance internal controls in order to reduce frauds and forgeries.
Service Quality & Compliance Manager Job Vacancy at KCB Bank Tanzania

BUSINESS REQUIREMENT:

Sales -PB/BB/RB or Sales Manager
Credit experience
Banking Ops – Cash, Clearing, Accts & Admin.
Customer service/Relationship Mgt.
Branch Manager Medium Branch

MINIMUM POSITION QUALIFICATION AND REQUIREMENTS

Required field of qualification, Bachelor’s degree in business administration, economics, marketing or related field.
Professional qualification from recognized institution is essential requirement.
Masters degree is an added advantage.
A minimum of 5 years’ experience in the role
Deadline: 2022-10-03 00:00:00

CLICK HERE TO APPLY NOW

ADVERTISEMENT

ShareTweetPin
ADVERTISEMENT
Previous Post

Bank Officer – Mwanza Branch Job Opportunity at KCB Bank Tanzania

Next Post

Data Analyst at ICAP

Related Posts

ASSISTANT PRINTER II at Tanzania Institute of Education (TIE) March, 2023

March 30, 2023

CURRICULUM DEVELOPER II (COMMERCE) at Tanzania Institute of Education (TIE) March, 2023

March 30, 2023

CURRICULUM DEVELOPER II (FINE ART) at Tanzania Institute of Education (TIE) March, 2023

March 30, 2023

LABORATORY TECHNICIAN II – IN CIVIL ENGINEERING(RE-ADVERTISED) at National Institute of Transport (NIT) March, 2023

March 30, 2023

TUTORAL ASSISTANT – QUANTITY SURVEYOR at Water Institute March, 2023

March 30, 2023

Various Jobs at National Institute of Transport (NIT) March, 2023

March 30, 2023
Load More
Next Post

Data Analyst at ICAP

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

  • articles and tips
  • sports and entertainment

© 2022 Ajira Mpya Leo Tanzania - Find jobs in Tanzania - Ajira leo | Matangazo ya ajira | Sekretarieti ya ajira | Ajira zetu | Ajira portal | Utumishi portal | Recruitment portal | www.utumishi.go.tz portal | Nafasi za kazi mbalimbali | Ajira portal login by Ajira Mpya Leo Tanzania.

No Result
View All Result
  • articles and tips
  • sports and entertainment

© 2022 Ajira Mpya Leo Tanzania - Find jobs in Tanzania - Ajira leo | Matangazo ya ajira | Sekretarieti ya ajira | Ajira zetu | Ajira portal | Utumishi portal | Recruitment portal | www.utumishi.go.tz portal | Nafasi za kazi mbalimbali | Ajira portal login by Ajira Mpya Leo Tanzania.

Welcome Back!

Login to your account below

Forgotten Password?

Retrieve your password

Please enter your username or email address to reset your password.

Log In