Four Seasons Hotels and Resorts
About the job
About: Four Seasons Serengeti is perched on a series of elevated platforms and walkways, our Lodge sits next to an animal watering hole, where you can watch a family of elephants stop for their morning drink as you sip your own out on your room’s private balcony. Under the constant protection of local Maasai tribespeople, we’ll take you in the bush for an exhilarating game drive, or you can soar high in the sky on a hot-air balloon safari.
Position Spa Manager
The Spa Manager creates Spa Menus and a tasteful environment, is aware of current market trends and is able to sell Spa Retail in a creative and successful manner.
Builds a motivated and skilled team, leads by example and installs a culture of continuous learning and improvement among employees; actively participates in Employee Relations activities and programmes
Actively plans and manages the career development of every employee through effective coaching, training and by instilling company values; is concerned for employees’ continuous development and personal growth
Organizes and manages the department in accordance with company philosophy and policies, maximizing efficiency and productivity and achieving established goals; promotes harmony between departments
Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule
Demonstrates standards awareness, by setting example for standards execution, standards testing and implementing action plans to achieve established product and service goals
Prepares annual plans and forecasts, consistently monitors and manages budgetary goals
Maintains an organized administration of departmental and personnel records, including rostering and leave planning
Ensures employees adhere to the code of conduct and grooming & hygiene standards as specified in the employee handbook
Conducts daily briefing and monthly departmental meeting (with minutes copied to division head) and participates in meetings when invited
Provides regular and fair performance feedback to employees, formally and informally as appropriate Is seen as a hands-on leader, assists employees in crunch times; Walks the talk Maintains a clean and orderly work area and ensures tools & equipment are well maintained and in sufficient supply
Promotes and ensures a safe working environment Performs any additional duties as assigned
Effectively integrate the Spa with the Lodge operations wherever possible and in accordance to the direction of Spa trends
Interact with guest, providing full knowledge and assistance for maximum guest usage in a friendly but unobtrusive manner
Maintain optimum par levels for all materials and supplies and assure availability in operational and guest supplies
Introduce new and innovative treatments, products, rituals and facials in order to continually enhance and develop the spa menu
Achieve sales targets on a monthly basis as set by the Lodge.
Responsible for the administration of goods, requisitions, inventories, storage and cost effective usage of department-related materials and assets, according to standards to ensure for smooth operation.
Oversee the cleanliness of the all areas in the Spa and coordinate special requirements with Housekeeping, Laundry, and Engineering
Must be able to utilize all computer systems relevant to the departments.
Make recommendations regarding the annual operating budget, capital investment budget, operating planning and further periodic evaluations of financial performance, including reports on sales and operations with supporting statistical data
Be cross-trained in all functions of the spa and assist in times of need
Review all suggestions and comments from guests and make necessary adjustments
Keep accurate and up-to-date records and statistics on members and membership sales
Produce a monthly sales activity report and future action plan on sales activities
Keep Senior Management of the Lodge informed of all member-related issues, events and programs
Conduct Yoga Sessions for guests
Perform other tasks or projects as assigned by Lodge management and staff.