Job Overview
Spa Therapist
Expert Consultancy Ltd September, 2022
Musoma
Location: Serengeti National Park
Job description
The overall scope of Spa Therapist is to ensure clients receive treatments according to the spa`s standard operating procedures and policies.
Responsibilities
vPerform spa treatments to a high standard
vThe Therapist will ensure that the handover is completed in the guest journey as per the outlined standard, follow up on the treatment experience, expectations and satisfaction, and act on any discrepancies
vEnsure delivery of special, individual and unique services to all guests in the Spa and Fitness Center
vTo ensure the highest level of comfort and service, and create a genuine, warm and welcoming environment for our guests
vBe well informed on the retail products and their benefits, confident in dealing with guests’ requests and queries
vKnowledgeable about retail products related to specific menu treatments and able to make recommendations thereafter
vProvide proper documentation to the Spa Manager, to ensure that commissions are generated properly and retail sales are accurately tracked
vMaintain hygiene and cleanliness of treatment rooms
vManage levels of professional stock and supplies
vRefer and abide by the spas standard operational procedures, policies and form manuals
vComply with all client company policies
vAny other duties that may be delegated by the management through the Spa Manager
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Qualifications
vHigh School or secondary ualification required
vMassage certificate
vBeauty therapy certificate
vAromatherapy certificate
vFirst Aid and CPR certificate (an advantage)
vPrevious experience in a 5 star/luxury hotel is required
vKnowledge of herbal therapy, body treatments and facials
vKnowledge in operating Spa machines and equipment’s
vOne (2) years’ spa therapy experience in an international standard spa
vGood communication skills
vAble to work in a fast paced environment and can multitask
vAbility to remain calm and composed under pressure
Candidates must apply with CV and Cover letter which includes their current residential area to [email protected]
Only shortlisted candidates will be contacted.