Cartrack Dar es-Salaam, Dar es Salaam, Tanzania
About the job
Job Description
The primary main purpose of the position is to build and maintain relationships with existing customers. A secondary purpose is to follow up on incoming leads and close deals where possible.
To contribute daily to our mission of earning the reputation that we provide all our clients and partners with superior quality technology and information supported by first rate service. The incumbent must uphold our promise to clients that we go beyond the expected.
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Duties & Responsibilities
Contact, resolve problems & queries and build relationships with allocated clients
Servicing of existing clients by uncovering the immediate need (health checks, account review, fleet training, self-service portal)
Develop unique ways to grow the business with customers and provide solutions to management in the face of challenges
Deliver continuous training to business sources and clients to explain products
Market and promote products in order to increase brand awareness
Focus on growing and developing existing clients
Update CRM and coverage reports daily
Report in respect of daily activities to relevant Manager
Attend to all fleet queries, setup of fleet reports and alerts
Attend to de/re installation and repair queries and / or requests
Attend to cancellation requests
Attend to account queries
Attend to updates of client and vehicle information (self-service portal)
Follow-up on pending fitments
Ensure familiarity and adherence to applicable company policies and procedures
Attend and take initiative to develop own skills
Desired Experience & Qualification
Matric/ High School (minimum)
B Com Business Management / Risk Management
Ideally Previous Account Management and Sales Experience
MS Office Suite (Excel Intermediate / Advanced)
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