Job Overview
Customer Service Manager
KONCEPT, Dar es Salaam, Tanzania
About the job
Client Services Manager Responsibilities:
Developing effective communication platforms for clients and staff.
Inspiring repeat business from clients.
Conducting customer service workshops and presentations.
Monitoring and measuring client satisfaction.
Liaising with different departments about client queries.
Offering advice to clients on services and products.
Developing surveys and capturing client information.
Participating in marketing campaigns.
Dealing with client requests and troubleshooting problems.
Client Services Manager Requirements:
Business degree or related qualification.
Strong communication skills.
Ability to meet deadlines.
Computer literacy.
Calm, polite, and professional behaviour.
Reliable and self-motivated.
General business knowledge.
High service orientation.
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