Relationship Manager SME at Bank of Africa Tanzania Limited
Relationship Manager
BANK OF AFRICA TANZANIA LIMITED Dar es Salaam, Tanzania
Victoria Branch
Summary of Responsibilities:
To grow the Bank’s existing SME business as well as improve the quality of the existing SME portfolio (assets and liabilities) by developing and maintaining strong, long term relationships with SME Banking Business customers, and also to identify, prioritize and pursue new and existing banking opportunities with prospects & clients.
To meet/ exceed sales targets and objectives of the Retail/SME Department by promoting and selling the Bank’s products through adopting a holistic view of SME clients’ requirements, promotion of professional sales techniques and fostering long-term customer relationships
Scope of Duties:
Promote and maintain the highest standards of customer service, efficiency and turn around times in order to maximize the returns from existing relationships and attract new business from targeted customers.
To generate, procure, develop, nurture and sustain new SME relationships that have a potential to grow and provide superior returns.
Turn leads into new clients and appraise opportunities for synergy.
Assess individual customers’ needs and guide them by recommending the most suitable products for their business needs. Submit well prepared, well researched and well reasoned Credit Proposals in accordance with the Bank’s Credit Policy.
Constantly enhance the bank’s brand name so that the bank holds out to the target markets as one of the best in the SME field in terms of service, innovation and customer awareness/responsiveness.
To meet and exceed sales targets of the bank’s products and services.
Monitor and enhance the SME banking business portfolio quality and risk profile within agreed parameters at all times to minimize non-performing assets.
Ensure accumulation and growth of deposits with a view to generating an inexpensive and stable liabilities base.
Maintain regular contacts (by phone, email and/or face to face) with customers, discuss their financial needs, negotiate over financial products and keep them well informed of the bank’s products and services.
Keep well documented visits/contacts reports with all relationships, the bank’s management and other units.
Write weekly sales performance and business pipeline reports across all product ranges.
Handle SME borrowing clients of up to a limit of TZs 600 million.
Minimize non-performing assets by proactively following up according to the bank’s credit policies and procedures up on unpaid arrears and excesses.
Manage defaulting facilities and determine appropriate workout strategies to minimize loss, including proposals for restructuring exposure as appropriate for approval.
Keep abreast of competitors and peer group services and products.
Dealing with customer queries and/or complaints.
Give guidance and positive feedback to Sales Execs in the field.
Skills, knowledge, abilities/competencies:
Relevant University Degree.
3 years banking experience, preferably dealing with high net-worth individuals in a portfolio context.
Strong sales background.
Experienced in upholding the highest levels of service.
Experience in completing credit applications successfully.
Understanding of the high net-worth individual and affluent market – typical profile, lifestyle, financial needs, etc.
Deep knowledge and understanding of segment value proposition.
Sound knowledge of all products and channels relevant to this market, including qualifying criteria, product/channel features and benefits, pricing, product/channel combination possibilities and efficient product usage through self-service channels.
Understanding of the bank’s products in respect of service level agreements and the bank’s service provision networks.
Understanding of which products are most required by high net-worth individuals and/or most beneficial to this market as well as appreciation of which products are most profitable to the bank.
Knowledge of equivalent competitor products and services.
Working knowledge of BANK OF AFRICA – TANZANIA strategy, country strategy and segment strategy.
Knowledge of local market environment and financial issues that may impact portfolio.
Working knowledge of bank systems.
Thorough understanding of credit principles as well as application and maintenance processes.
Other Requirements;
All applicants should submit current CV and Certificates
Submission:
All the applications have to be submitted not later than 16th September 2022 to;
THE HUMAN RESOURCES UNIT
BANK OF AFRICA – TANZANIA
NDC DEVELOPMENT HOUSE
OHIO / KIVUKONI STREET
P.O Box 3054
DAR ES SALAAM
TANZANIA.
NOTE: We shall communicate to only successful candidates who will meet all the requirements above.
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